FAQ

Price & Payment

How do I pay for the transportation service?

Cash – If you choose to pay with Cash, We require a deposit of $199.00 for reservations, the total amount remaining you can pay at the time of delivery, to the driver.
Credit / Debit Card – You can also choose to pay with your Credit or Debit Card, on the phone, with our specialists. We accept Discover, Visa, MasterCard. With this option there comes a fee of 3% added to the total amount. For more information call our Accounting Office.
PayPal – You can also choose to pay with PayPal. This option also has a fee of 3%.
Although We accept all the most popular methods of payment, We unfortunately Do Not accept Checks.

Why is the price for transport service cheaper when paying with cash?

When you choose to pay with PayPal or Credit/Debit Card, there are transaction fees that require payment to ensure proper treatment for payment to reach its intended destination.

How much does it cost to transport a vehicle?

Manufacturer ( Model and Year of the vehicle)
Distance ( amount of miles from Pickup point to Delivery point )
Location: ( rural area metro area )
Modifications ( lowered, lifted, larger tires, head racks etc )
Type of vehicle ( dimensions weight and size )
Condition of the vehicle. ( running or not running )
Type of Trailer: Open or Enclosed. (Requesting a Enclosed Trailer will reflect on the price.)
Additional/Special requests.

Please call our Transportation Dispatchers, to help you schedule a vehicle transport order, today!

If I am not completely satisfied with the provided services do I still pay full amount?

Yes, by Federal Law, you are required to pay full amount for the transportation service provided. Otherwise, by Federal Law, the Driver is allowed to hold your vehicle until agreed upon price is paid. We do however, encourage you to call our office and file a damage report or complaint if the situation seems necessary.

Are there any tax fees for transporting a vehicle?

No. Transporting a vehicle is a Tax-Free service. The amount seen on the invoice/load agreement is the price required to pay.

Are there any discounts for transporting more than one vehicle at once?

Yes, the discount will vary upon further review of details you provide our Transportation Dispatcher. All vehicles must occupy space within the same trailer, going from and to the same locations, to qualify for a discount. For additional information please speak with one of our Transportation Dispatchers.

Terms & Conditions

Can I add personal items in my vehicle?

Essentially, No, personal items are not allowed to remain in the vehicle when in transit. However, We do not prohibit personal items, as long as you manage to keep the weight under 100 lbs. If specified weight exceeds the limit, please make it known to the Dispatch Team, considering that the estimated rate of service will vary.

Do I need to help the driver with loading or unloading the vehicle?

No, Our Drivers are sufficiently qualified and experienced to properly load and unload your vehicle.

How will I know when the driver will arrive to pickup or deliver my vehicle?

When making arrangements to transport your vehicle, you can provide us with a suitable date and time. According to that information, We will contact you 1-2 days prior to Drivers arrival. On the day of, pickup or delivery, We will contact you 1-2 hours prior to Our Drivers arrival, so that you have time to prepare for Drivers arrival.

Is my vehicle insured when in transit?

Yes, when transporting your vehicle in our trailer, your vehicle is insured starting from the second it is loaded to the second it is unloaded. Our Carrier's Insurance Coverage covers at least $100,000 for each vehicle . Although we insure your vehicle, We do not insure any items left behind inside in your vehicle.

What do I do if my vehicle was damaged in transit?

Unfortunately, if your vehicle does get damaged while in transit, please make sure to notify Our Dispatch Team with a detailed description of the damages. We will then conduct a proper approach, with our associates, to ensure successful results for the situation at hand.

How long will it take to transport my vehicle?

The duration to transport your vehicle depends on a few key variables. If your vehicle picked up as soon as possible, it typically takes three business days for pickup to occur although this could be up to a week in some cases. The usual transportation process takes between 4-5 days to deliver the vehicle for shorter distance and between 8-12 days for cross country trips. There is also a lot of factors involved in estimate for transportation time so Please call Our Dispatch Team and dispatcher will provide you with all the necessary information needed to present you with a more accurate pickup or delivery time.

Can you guarantee to pickup or deliver on a specific date and time?

Yes, We can provide this option if necessary. If you prefer this option, you can provide Our Dispatch Team with a specific pickup or delivery date and time which is most suitable for you. Dispatcher will then arrange for Our Driver to arrive promptly by the times provided by you. Along with this option, if you choose to accept this specific times there is will be an extra cost involved to guarantee your pick up and drop off time frames . Please speak to Our Dispatch Team to get a estimated rate.

How many days in advance should I place an order to transport my vehicle?

It is always best to make it as soon as possible. However, anywhere from the day of making to the Transportation Order to as far as a month in advance, depending on the details provided to the Dispatch Team about time, and place.

Am I required to be present when picking up or delivering the vehicle?

Not necessarily, but it is always in your best interest, and Ours, for you to be present at the pickup or delivery. If you cannot be present at both pickup/delivery, please arrange for either a family member or friends, to meet the driver on your behalf. That person must sign-off along with preforming a written inspection with the driver documenting any type of damages or conditions the vehicle may be in, before and after the pickup/delivery. Once you have chosen a third party to represent you in this process, please provide all necessary contact information to our Dispatch Team.

Can a vehicle be transported if it is in Non-working condition?

Yes, We can transport a Non-Operating vehicle, depending on which functions in the vehicle are non-operable and which functions are. If you choose this option it may affect the estimated rate, depending on the details we ask for when transporting Non-Operating vehicles. Please speak with Our Dispatch Team for more detailed information.

Can my vehicle be transported from my residence to another?

Yes, We provide the option to pickup/deliver as physically close as possible, to your residence, that Our trucks can get.

What benefits do I get with choosing either open or enclosed trailer?

When you choose to ship your vehicle with an enclose trailer, the walls of an enclosed trailer will provide significantly more protection from sun, water, snow, dust, rocks, etc., than a open trailer can provide. Though the estimated rate will vary for an enclosed trailer, you can definitely trust that your vehicle is noticeably protected.

Can I ship my boat, motorcycle, quadricycle or any other type of vehicle?

Yes, for more information on delivering these types of vehicles, please contact Our Dispatch Team.

Do you provide international transportation service?

Yes, to some extent. We transport vehicles around the great North American Region, in reference to only USA and Canada.

Cancellation Policy

What do I do if I no longer need to transport my vehicle?

When you decide that you no longer require Our transportation services, you must immediately notify Our Dispatch Team about your decision to cancel the vehicle transportation order. (Please read next question & answer below about late cancellation fees.)

Are there any fees when canceling my vehicle transportation order?

Yes and No. If you spoke to Our Dispatch Team about canceling your vehicle transportation order, 72+ hours before the scheduled pickup, there will not be any fees. If you spoke to Our Dispatch Team about canceling your vehicle transportation order, less than 72 hours before the scheduled pickup, there will be a fee of $199.00. If you made a deposit or full/partial payment for the transportation service in advance, the $199.00 late cancellation fee will be subtracted from the advance paid when We refund your payment.

What method of payment will be used to refund a canceled transportation order?

We refund using the same method of payment used by you when the advanced deposit or full/partial, payment was made. (This applies only to those that have made a deposit or full/partial payment for a vehicle transportation order in advance.)

How long does the refund process take?

The refund process time frame for completion depends on the method of payment. In general, a refund would take anywhere from 2-4 business days. Based on whether we do a cash/check deposit, bank-to-bank transfer or send a check by mail, the estimated time will vary. For a more reliable time estimation, please call Our Dispatch Team.

Is it required of me to provide a reason for canceling a vehicle transportation order?

No, you are not required to provide a reason for canceling your transportation order. We understand completely that many variables can cause someone to cancel their vehicle from being transported.

Additional Information

Is it necessary to insure my vehicle for transportation?

No. It is recommended but not required to have your own insurance . Your vehicle will be insured by the Truckers cargo and liability policies as well as Haulcars.com Cargo Insurance which protects you for up to $250,000 in case if truckers policy fail to fully cover a claim

Do I need to fill up the vehicle with fuel?

Yes. It would be very helpful for both yourself and Our Driver to have a minimum of 1/4 of fuel in the tank.

Does the vehicle need to be washed before pickup?

Yes. In order for Our Driver to preform a proper visual inspection of the vehicle, it is best for the vehicle to be washed, so that Our Driver can detect any damages before transporting.

Will custom modifications on a vehicle cause trouble to transport?

Yes and No, Depending on the specific modifications done to the vehicle. Please notify Our Dispatch Team with any modifications. Some modifications may not be suitable for the trailers available.

Does the license plate have to be on the vehicle for transportation?

No. We can transport your vehicle with or without the license plates.

Terms and Conditions

1. Carrier will pick up and deliver as close to Customer's door as legally and safely as possible. A mutually agreed upon place to load or unload the vehicle(s) may be necessary due to low hanging trees, low hanging wires, narrow streets and residential area restrictions.
2. Haulcars.Com Corp shall provide Customer with an estimated pickup and estimated delivery date. However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pickup or delivery times and dates. Haulcars.Com Corp/Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees. Haulcars.com Corp/Carrier shall not be held liable for failure of mechanical or operating parts of Customer's vehicle.
3. Carrier is authorized to operate and transport Customer's motor vehicle between its pickup location and the destination set forth on the shipping order and Bill of Lading.
4. Customer must prepare vehicle for transport. All loose parts, fragile accessories, low hanging spoilers, etc. must be removed or secured. Customer shall remove all nonpermanent, outside mounted luggage and other racks prior to shipment. Vehicles must be tendered to Carrier in good running condition (unless otherwise noted) with no more than a half tank of fuel (preferably 1/4 tank). Any part of the vehicle that falls off during transport is Customer's responsibility including damages caused by said part to any vehicles(s) and/or person involved.
5. Customer must disarm any alarm system installed in the vehicle or provide proper instructions for this matter. In the event said alarm sounds and there are no keys or instructions to turn it off, Carrier may silence alarm by any means.
6. Luggage and personal property must be confined to one suitcase OR one bag in the trunk only, with no heavy articles, and is not to exceed 100 lbs. Carrier and haulcars.Com Corp are not liable for personal items left in vehicle, nor for damage to vehicle caused by excessive or improper loading of personal items. No personal property shall be transported in customer's vehicle(s) that includes, but is not limited to, Explosives, Guns, Ammunition, Flammable Products, Narcotics, Negotiable and Legal Papers, Alcoholic Beverages, Jewelry, Furs, Money, Live Pets, Live Plants or any unlawful contraband. Customer agrees that Haulcars.Com Corp/Carrier may confiscate or dispose of said items with no remuneration. Haulcars.Com Corp/Carrier will not be held responsible for delivery of personal property. If Customer wishes to put items in the vehicle, he does so at his own risk.
7. International Orders: the car must be empty except for factory installed equipment. Indicate the serial number and give car's approximate value in U.S. dollars. Customer is responsible for the proper customs paperwork. (Ask the assigned Carrier for help with these documents.) Any order placed on our website that has a pickup and/or delivery location, such as a port, will be subject to an additional charge of $100. The booked price on our website https://www.haulcars.com does not include the extra charge of $100.
8. If the vehicle is oversized (dual or oversized wheels, extra-large, racks, lifted, limo, etc.) Customer must inquire as to the extra charges. If  Haulcars.Com Corp is not advised oversized/modified vehicles prior to pickup, all extra charges must be paid in cash or money order to the Carrier upon delivery.
9. Customer agrees that Haulcars.Com Corp has the right to reject (cancel) any order for any reason at any time.
10. At the time of pickup, Customer and Carrier will carefully inspect the vehicle for pre-existing damage (exterior only) by completing a vehicle inspection report recorded on the Bill of Lading. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a copy of the Bill of Lading.
11. At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transit. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading.
12.Haulcars.Com Corp/ Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees
13. Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that haulcars.Com Corp/Carrier and their agents are relieved of any further responsibility.
14. Claims and payment of freight charges are two entirely different transactions. Without payment of the freight charges, payment for transportation has not been made. A valid claim will not be paid until freight charges are made.
15. Damage claims will not be honored unless delivered to Haulcars.Com Corp within one (1) hour of signing of the delivery receipt. Any damage claim must be accompanied by three written repair estimates and photograph of the damaged are(s) within 72 hours. No damage claim shall be honored until freight charges due to Haulcars.Com Corp/Carrier, its agents, servants or employees, are paid in full.
16. Customer warrants that he/she will pay the full transportation price due to Haulcars.Com Corp/Carrier in full and will not try to offset any dispute for damage claims and/or delays etc. from freight (transport) charges. It is Customer's responsibility to provide payment when Carrier arrives- unless the balance has been pre-paid in full. All payments to Carrier on orders booked as "Discounted Cash Price" must be in the form of cash, cashier's check or money order - no exceptions. Customer agrees that if the payment cannot be made by these methods, the vehicle will be stored, at Customer's expense, until Customer pays in full all transport charges. Should Customer be unable to accept delivery for any reason, the vehicle will be placed in storage. Any and all storage and redelivery charges will be the responsibility of Customer.
17. Our company reserves the right to change prices on the basis of certain circumstances after the conclusion of the agreement with the consent of the client. The price change is reported by e-mail. The customer's consent must also be in the form of an email.
18. The option to cancel a shipping order is available at any time, at no cost and with no cancellation fee, as long as the order has not yet been assigned (dispatched) to a Carrier (transporter). Our services are considered rendered when a Carrier (transporter) is assigned to an order. Refunds will be processed within 48 business hours of the cancellation request. Cancellation of an order must be submitted in writing via email sent to info@haulcars.com. Haulcars.Com Corp does not accept or honor cancellations made via phone call. Once a Carrier (transporter) has been assigned (dispatched) to a shipping order, Haulcars.Com Corp notifies Customer via email (to the email address provided at service booking). If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), $199 cancellation fee will be assessed, as our services have been rendered. Any remaining balance will be refunded in full.
This is the complete Contract between Shipper and HAULCARS.COM CORP and can only be amended in writing upon agreement by both parties. This agreement shall be governed by and construed in accordance with State of Washington Law.